Frequently Asked Questions

General

Q: How can I contact the Walla Walla Union-Bulletin?

Visit "Contact Us" link for more information.

Q: Why do I need to register my account?

By registering your account, you are creating a password only known by you to access our online subscription customer services. Then you can manage your subscription securely at your convenience.

Q: What customer services are available?

You can request the following services online:

Review activity on your account
Report a service issue
Suspend and restart delivery of your newspaper
Donate to the Newspaper in Education Program or local hospitals
Make one-time or continuous credit card or bank draft payments
Start a new subscription or restart an old stopped subscription

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience a problem navigating our sites, please email us at Walla Walla Union-Bulletin and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. For your security please do not include your password in the email.

Digital Subscription

Q: How can I purchase a digital subscription?

If you are a current print subscriber, you have full web access by registering your account. If you would like to purchase digital subscription Click Here.

Q: What do I use to login and view my digital subscription?

You may use your email address and password to access your digital subscription.

Print Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies. You will be billed as usual for the period. To donate your vacation copies, proceed to "Vacation Holds" and choose a donation option. You can choose to have your carrier save papers in a vacation package or you can receive digital access by choosing "Digital Vackpack".

Q: What should I do if my newspaper does not arrive or if sections are missing?

Log in and proceed to "Delivery Feedback" if your newspaper has not arrived by the guaranteed delivery time (5:00 P.M. Monday through Friday; 7:00 A.M. on Sunday). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 6:30 P.M. Monday through Friday or 10:30 A.M Sunday, we can redeliver another paper or the missing sections to you the same day. Same-day redelivery is not available on motor routes. You can also receive a credit for same-day missed delivery. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative by calling 509-525-3301 or by e-mailing us at Walla Walla Union-Bulletin. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase a print subscription?

Click Here for a new print subscription